<p>Shiv Nadar University is a comprehensive, multidisciplinary, research-focused, and student-centric University offering a full range of academic programs at the undergraduate, postgraduate and doctoral level. With state-of-the-art infrastructure, the University comprises of academic wings, sophisticated labs, international standard sports facilities, amphitheaters, auditorium, conference rooms and smart classrooms. The University&rsquo;s goal is to become internationally recognized for the quality of its research and creative endeavors and their applicability to improving quality of life, generating new insights and expanding the boundaries of human knowledge creativity. Committed to excellence in teaching, research and service, the University aims to serve the higher education needs of India and the world beyond.</p>

Shiv Nadar University

Purpose: Firms are increasingly making customers key stakeholders in their greening processes, requiring them to voluntarily use their resources to benefit the firm. In this context, this paper develops a new construct – tangible customer citizenship behaviour (CCB), i.e. voluntary participation of customer in operational processes of the company beyond normal requirements of exchange. This requires more involvement than the already documented intangible CCB. The purpose of the paper is to then explore whether service quality (SQ) (online and offline) influences such voluntary customer reciprocity in greening. Design/methodology/approach: This study used a virtual survey among 400 customers of e-commerce firms that have adopted greening practices requiring customer engagement and regressions were used to test the hypotheses. Findings: The authors find that both online and offline SQ positively impact intangible CCB but have no impact on customer greening reciprocity (tangible CCB). Additionally, the authors find that offline SQ positively impacts customer greening awareness. However, in spite of the presence of greening awareness and display of intangible CCB, SQ does not have any impact on greening reciprocity. Originality/value: This study introduces to literature a more tangible form of voluntary behaviour on the part of the customer, i.e. tangible CCB or reciprocity. To the best of the authors’ knowledge, it is also one of the first to study the customer as an important stakeholder and participant in a business-to-consumer firm’s operating processes, particularly in greening which has no direct impact on the firm’s core offering. The focus on greening in the Indian context is also novel given the greening costs and requirements and the price competition are very different in emerging market contexts where e-commerce firms are experiencing the maximum growth. © 2021, Emerald Publishing Limited.

World University root node

Finance, Accounting and Control

(SME) School of Management and Entrepreneurship

Economics

(SoHSS) School of Humanities and Social Sciences

International Journal of Quality and Service Sciences

Customer reciprocity in greening: the role of service quality

<p>Are elections immediately preceded by periods of increased violent crimes? In this paper, we test the link between criminal activity and electoral cycles. We use annual data from 1981 to 2007 on crimes and data from the parliamentary elections in India for the same period. Using a difference-in-difference design, we find that election years have significantly higher incidence of violent crimes even after accounting for poverty and inequality. This effect is statistically significant and consistent across specifications. The effect is magnified in districts that are more competitive. Similar regressions using economic crimes and elections show either a decline or no effect. Our results are strongly indicative of a close link between violent crimes and elections, and are critical for the growing debate on the criminalization of politics in developing countries. © 2022 John Wiley &amp; Sons Ltd.</p>

Review of Development Economics

Crime, elections, and political competition

Despite large-scale financial development and banks being the most important credit source globally, banking continues to be plagued by asymmetric information. This uncertainty makes credit risk assessment decisions complex and expensive. In this context, we show how discretionary borrower characteristics, such as the borrower’s network (which can co-insure), help mitigate risk and reduce costs by altering lending decisions. The literature on loan pricing remains focused on objective credit scoring models, while the network literature remains empirical, and borrower based. We fill this void by being the first to theoretically model the lender’s internal decision-making problem when borrowers display discretionary default risk-mitigating attributes such as network strength. We find that the interest rate reduces as the network strength increases. As constraints set in and borrowing becomes more competitive, banks rely even more on network information to parse out better borrowers. Finally, banks substitute monitoring effort with network strength for a more feasible interest rate. This will increase lending, even to borrowers outside the banks’ purview earlier. © 2022 Informa UK Limited, trading as Taylor & Francis Group.