Government hospitals are the main pillars of the public healthcare services in the country. But due to the ever-growing number of patients and the inadequate infrastructure facilities, they are overburdened and unable to provide proper and prompt medical help to the patients. Medical treatment may include consultation, admission, diagnosis, surgery, drug administration, nursing, blood bank service, ambulance service, etc. The patients/attendants have to follow hospital protocols and processes to avail the required treatment. But they are not acquainted with hospital processes, rules, norms, timings, and other relevant information. They also vary from hospital to hospital. Hence, the visitors need to contact touchpoints like reception counters to help them for the help. But they are always overcrowded with people queued up in lines. In addition, the reception, registration/ entry counters, different departments, diagnosis centers, and other utilities are too scattered within the hospital premises (different buildings, floors, rooms, etc.) to be figured out by anyone. It is a puzzling and helpless situation that inevitably delays the treatment process. The delays could be reduced by providing patients/attendants, relevant, quick, and reliable information. But hospitals can't allocate a part of their limited workforce for this purpose. In the given context, a mobile-based app can play an important role. This paper proposes a new app-based system that streamlines treatment at government hospitals. It reports the general problems faced by patients at government hospitals. It explores the feasibility of a mobile app system, that would provide patients with reliable information, in real-time. The paper finally concludes by discussing the limitations and future scope of the proposed system. The designed app also finds special relevance in the present pandemic situation where every second is critical for the patients. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.